Internship – Customer Support / Client Experience - Barcelona

Provide personalized customer support via email, phone, and chat Assist clients in choosing solutions tailored to their pets' needs Participate in optimizing the customer journey and experience Contribute to the daily monitoring of performance and analysis of customer feedback Participate in managing e-reputation and enhancing customer reviews Advise clients on the products and services offered

Student, native or fluent French speaker Strong interest in customer relations and service Excellent written and oral communication skills Listening skills, empathy, and ability to find solutions Organized, autonomous, and comfortable in a dynamic environment Sensitivity to start-up, innovation, and animal welfare environments appreciated